Frequently Asked Questions
Everything you need to know about shopping with Dresmy.
How do I determine the right size for my order?
Each product page features a detailed 'Size Guide' with specific measurements in inches and centimeters. We recommend measuring yourself before purchasing as sizing can vary between different styles and cuts.
What is Dresmy's return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags still attached. Please ensure the garments are free from makeup stains, perfumes, or signs of wear to be eligible for a full refund.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Which payment methods do you accept?
Dresmy accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team or using the link in your confirmation email.
Do you ship internationally?
Yes, Dresmy ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.